Sound Familiar?
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"We have a website, but nobody finds it."
It's slow, it's not built for phones, and Google has stopped sending people to it. Most template sites are like this — the builder gets you online, but not into search results.
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"An agency quoted us five figures."
A big up-front bill for a site that's out of date in a year, plus a maintenance contract on top. Great for the agency. Hard to justify for a five-person business.
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"I built it myself and I hate touching it."
Wix or Squarespace got you started, but every change costs you an evening, it never quite looks professional, and it still isn't showing up on Google.
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"Our web guy disappeared."
The freelancer who built it moved on, the login is on a laptop nobody has, and the last update was three years ago. You need someone who'll still pick up the phone.